If for any reason, our Customer Care Team or the Branch is unable to resolve your concern, or should you not receive a communication from them within 10 working days, you can approach our Principal Nodal Officer at the Corporate & Registered Office:
Ms. Preeti Dhar
DCB Bank Limited
Narva mnt 13, Kesklinna linnaosa
Tallinn, Harju maakond 10151, Estonia
E-mail:
info@dcbbank.net
If you desire, you may also get in touch with our Senior Management at the Corporate Office.
You will receive a communication within 10 working days of escalating your complaint.
Please mention all the particulars of the complaint, with your Customer ID, Account Number, Branch Name, Title of the Account, the preferred Contact Address, and E-mail ID.