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Support For Persons With Disabilities

Banking services designed with accessibility and inclusivity at the forefront

DCB is committed to providing accessible and inclusive banking services to all customers, including persons with disabilities. We have implemented various measures and facilities to ensure that our banking services are accessible to everyone, regardless of their physical or sensory abilities.

Facilities Available at Our Branches

Physical Accessibility

  • Wheelchair accessible ramps at branch entrances
  • Wide doorways and corridors for easy movement
  • Accessible washroom facilities
  • Designated parking spaces for persons with disabilities
  • Tactile guiding paths for visually impaired customers

Accessible ATM Services

  • ATMs with voice guidance for visually impaired
  • Braille keypads on select ATMs
  • Lower ATM heights for wheelchair users
  • Audio jack for connecting headphones
  • Large text display option

Accessible Digital Banking

  • Screen reader compatible internet banking
  • Mobile app with accessibility features
  • High contrast mode for better visibility
  • Keyboard navigation support
  • Voice-activated banking options

Assisted Services

  • Dedicated staff to assist customers with disabilities
  • Priority queue for persons with disabilities
  • Sign language interpreter on request
  • Home banking services for immobile customers
  • Assistance with filling forms and documents

Special Features for Different Disabilities

Visually Impaired

  • • Statement in Braille format
  • • Audio statements via phone banking
  • • Cheque books with Braille markings
  • • Voice-enabled digital banking

Hearing Impaired

  • • Video banking with sign language
  • • SMS and email notifications
  • • Visual alerts in mobile app
  • • Written communication support

Mobility Impaired

  • • Doorstep banking services
  • • Wheelchair accessible facilities
  • • Drive-through banking options
  • • Valet parking assistance

Documentation Requirements

To avail special facilities and concessions, persons with disabilities need to submit the following documents:

  • Disability certificate issued by competent medical authority
  • Unique Disability ID (UDID) card (optional but recommended)
  • Identity proof and address proof as per banking norms

Need Assistance?

Our dedicated support team is available to help you with any accessibility needs

  • Email: info@dcbbank.net

Our Commitment

DCB is committed to continuously improving accessibility across all touchpoints. We regularly train our staff on disability awareness and sensitivity, and actively seek feedback to enhance our services for persons with disabilities.

Share Your Feedback

Help us improve our accessibility features. Your feedback is valuable in making our services more inclusive.

Contact Us

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