Home / Customer Care / Service Request

Service Request

Submit your banking service requests online and track their status in real-time

DCB makes it easy for you to submit service requests from the comfort of your home. Whether you need a new checkbook, want to update your contact details, or require account-related services, our online service request portal is available 24/7.

Account Services

  • Request new checkbook
  • Update contact details
  • Change mailing address
  • Statement requests

Card Services

  • Block/unblock debit card
  • Request replacement card
  • Increase credit limit
  • Generate PIN

Loan Services

  • Loan statement request
  • Interest certificate
  • NOC request
  • Prepayment request

Digital Services

  • Internet banking activation
  • Mobile banking registration
  • Reset login credentials
  • E-statement enrollment

Deposit Services

  • Fixed deposit premature closure
  • FD renewal request
  • Interest certificate
  • TDS certificate request

Other Services

  • Locker allotment
  • Nomination updates
  • Stop payment request
  • Account closure request

How to Submit a Service Request

1

Login to Your Account

Access your internet banking or mobile banking account

2

Select Service Type

Choose the appropriate service category and request type

3

Submit & Track

Submit your request and track its status online

Need Help?

Our customer support team is available to assist you with any service requests.

  • Email: customer@dcbbank.com

Service Timelines

Most service requests are processed within the following timelines:

  • Digital services: Instant to 24 hours
  • Card requests: 3-5 business days
  • Document requests: 5-7 business days

Ready to Submit Your Request?

Login to your account now and submit your service request online