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Security Alert

Fraud Prevention &
Customer Protection

Stay informed about banking frauds and protect yourself from financial scams. Your security is our priority.

Important: DCB Bank never asks for your PIN, password, OTP, or CVV through phone calls, emails, or SMS. Do not share these details with anyone.

Common Types of Banking Frauds

Be aware of these fraudulent activities and protect yourself

Phishing Scams

Fraudulent emails or SMS claiming to be from DCB asking you to verify account details, update KYC, or click suspicious links.

Warning: Never click on links from unknown sources

Vishing Calls

Fake customer care calls impersonating bank officials asking for OTP, PIN, card details, or requesting remote access to your device.

Warning: Bank never asks for OTP or PIN over call

Card Skimming

Unauthorized copying of debit/credit card information using hidden devices at ATMs or POS terminals to clone cards.

Warning: Check ATMs for suspicious attachments

Lottery/Prize Scams

Messages claiming you've won a lottery or prize requiring upfront payment of taxes or fees to claim the reward.

Warning: Never pay fees to claim prizes

UPI/QR Code Fraud

Fraudsters send fake payment requests or QR codes claiming to credit money but actually debiting funds from your account.

Warning: Verify before scanning any QR code

Account Takeover

Unauthorized access to your account by obtaining credentials through social engineering, data breaches, or malware.

Warning: Use strong unique passwords

How to Protect Yourself

Follow these essential security practices

DO's - Follow These

  • Change your passwords regularly and use strong unique passwords
  • Enable transaction alerts via SMS and email for all accounts
  • Check your account statements regularly for unauthorized transactions
  • Install antivirus software and keep it updated
  • Log out from internet banking after completing transactions
  • Report suspicious activities immediately to the bank
  • Use secure and private internet connections for banking

DON'Ts - Avoid These

  • Never share your PIN, password, OTP, or CVV with anyone
  • Don't click on links received via SMS, email, or WhatsApp
  • Never download files or apps from unknown sources
  • Don't use public computers or WiFi for banking transactions
  • Never provide remote access to your phone or computer
  • Don't save passwords in browsers or write them down
  • Never respond to calls asking for verification of account details

Report a Fraud Immediately

If you suspect fraud or unauthorized activity, contact us immediately

Helpline

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Email

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Visit Branch

In-Person Support